VAPEMART.com - Herbal Vaporizers and Aromatherapy Accessories
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(800) 479-1637

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VAPEMART - Customer Service

  • Product Usage
  • Order Process
  • Shipping
  • Payment
  • Returns
  • Cancel Order/Item
  • Track My Order
  • Other Customer Service Inquiries
Product Usage

You must be at least 18 years old to place an order.   We reserve the right to refuse service to anyone and request proof of age requirement at any time.   All products are intended for legal use only.   Check the laws in your state / municipality if you are at all unsure.


Order Process

Simply add your desired items to your Shopping Cart, by clicking on the "Add to Cart" button located at the top-right corner of the product page.   Once you have added all your desired merchandise, click the PayPal Checkout button to begin the checkout process.   If the checkout button is not illuminated and enabled, it means you have not solemnly sworn you were at least 18 years of age (by clicking the checkbox to its left.)


Shipping

VAPEMART makes every effort to ship in-stock orders received prior to 1:00 PM PST the same day.   Items are sent via FedEx.   We currently only ship to physical addresses in the United States (No PO Boxes, APO, etc.), with the exeption of Iowa and Pennsylvania.   If you live in either of these two states, unfortunately we can not serve you at this time.


Payment

VAPEMART utilizes PayPal for it's checkout services.   Through PayPal you can pay via check or credit card (without even creating an account with PayPal).   We also accept Money Orders, just email us for details.


Returns

Returns are accepted on unopened, unused items for a period of 30 days.   If you need to return an item, please email us for an RMA, include your order number (PayPal Transaction ID), name and telephone number.   Please send your email to Contact Us.

Return shipping is the responsibility of the customer, unless an error was made by the VAPEMART Shipping Department.


Cancel an Order/Item

Orders can be cancelled prior to shipment by emailing Contact Us.   Our shipping department is very speedy and will usually have your order boxed and ready to go within an hour of when you placed your order.   If you wish to cancel an item, please email your request to cancel without delay.   Provide your order number (PayPal Transaction ID), name, item(s) you wish to cancel and a contact telephone number in the email.


Track My Order

Tracking numbers are supplied in the shipping confirmation email.   Track your package at http://www.fedex.com


Pricing and Errors

Should it ever happen and we strive for it not to. VAPEMART reserves the right to cancel any orders that were placed with erroneous priced merchandise.   Only one special promotion can be applied per item, but you can also take advantage of our Secret Sale on top of them.


Other Customer Service Inquiries

Contact VAPEMART at Contact Us


PayPal Accepted Here
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*** All products sold are intended for legal use only.  Must be 18 to purchase. ***
©2008 VAPEMART - San Diego, CA -  151 days until our next blowout sale